mosbat's Privacy Policy

2.1 Main Purposes

We use the information you provide for the following:

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Providing bonuses and promotions (such as our 120% welcome bonus)
• Providing customer support via 24/7 live chat and email
• Preventing fraud and unauthorised access
• Ensuring responsible gaming

2.2 Communication and Marketing

With your permission, we may notify you about new bonus offers, tournament announcements, and important updates. You can stop this communication at any time from your account settings or by contacting us directly.

2.3 Legal Obligations

In some cases we may need to retain or disclose information to fulfil our legal obligations — for example, in connection with anti-money laundering, fraud investigations, or compliance with court orders.

3.1 Encryption and Technical Security

mosbat uses industry-standard technology to protect your information. All our pages are secured with SSL (Secure Socket Layer) encryption, which encrypts all data exchanged between your browser and our servers.

• 256-bit SSL/TLS encryption active at all times
• Servers protected by firewalls and intrusion detection systems
• Payment information stored on separate secure servers
• Regular security audits are conducted
• Two-factor authentication is available for accounts

3.2 Data Retention

Your personal information is stored on secure and protected servers. We retain information while your account is active and for as long as required to meet legal obligations. Some transaction records may be retained for a set period even after an account is closed, as required by law.

4.1 When Information Is Shared

mosbat never sells your personal information. However, information may be shared in limited circumstances as follows:

• With trusted payment partners such as bKash, Nagad, Rocket, or Upay for payment processing
• With authorised verification services for identity and age verification
• With government authorities to fulfil legal obligations
• With security agencies to prevent fraud and cybercrime

Each third party operates under a strict confidentiality agreement and may only use the information for their designated purpose.

4.2 Game Providers

Our platform features games from well-known providers including Pragmatic Play, Spribe, JILI, and PG Soft. These providers may receive the minimum session information needed to run game-related operations, but your personal identifying information is not shared with them.

5.1 Right to View Your Information

You can log in to your mosbat account at any time to view and update your own information. You may request a full list of the information we hold about you — we are committed to responding within 30 business days.

5.2 Right to Correct Your Information

If any of your information is incorrect or incomplete, please contact us to have it corrected. We will process your request as quickly as possible.

5.3 Right to Delete Your Information

If you wish to close your account and have your information deleted, please send a request via email or live chat. Please note that some transaction records are required by law to be retained for a specific period.

5.4 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or notifications at any time. Change this directly from your account settings or email us at [email protected].

All services at mosbat are for people aged 21 and above only. We do not knowingly collect information from any minor. If such information comes to our attention, we delete it immediately and close the associated account.

A note to parents — if you believe your minor child has opened an account on our platform in any way, please contact [email protected] without delay. We will take the necessary steps promptly.

mosbat may store data on servers in Bangladesh and internationally. Regardless of where the data is stored, we ensure the same standard of security and privacy protection. For international data transfers we comply with applicable data protection regulations.

We may update this privacy policy at any time. If there are any significant changes, we will notify you by email or through a notice on the site. The updated policy will take effect from the date it is published.

You are advised to revisit this page from time to time so you can stay up to date with the latest policy. Continued use of the site after a policy change means you are accepting the new policy.

If our platform contains links to external websites (such as payment gateways), those sites have their own privacy policies and are not under our control. We are not responsible for the data collection practices of those sites.